FAQs
When will my order ship?
If the website receives an order after 2:00 pm, then its next day will be considered as the first day of shipping duration. Our partnered courier services work all days of the week but we do not guarantee delivery on Sunday and any holidays (including national holidays).
How do I track my order?
Contact our customer care centre at email (one@benkibrewingtools.com) or phone (+91 96632 70520) and share your order number with us, we will help you track the order.
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Do we ship internationally
We regret to inform you that currently we do not have international shipping through the website but feel free to write to us on one@benkibrewingtools.com and we will be more than happy to assist you with international shipping.
I made a mistake on my order. Can I change/cancel it?
Please contact Customer care using email (one@benkibrewingtools.com) or phone (+91 96632 70520) to cancel or alter your order.
SHIPPING / RETURN POLICIES
Placed the order and want to cancel?
Please contact Customer Care using email (one@benkibrewingtools.com) or phone (+91 96632 70520) to cancel your order.
Received the order and want to return your items?
Please contact Customer Care using email (one@benkibrewingtools.com) or phone (+91 96632 70520) to return and refund your order. We would refund the money once the product is received at our end. The refund amount would be decided basis the condition of the product received. Please note the following Freight charges will be deducted per product from your refund amount.
- ₹200 for Less than ₹ 5000 order
- ₹500 for ₹5000 - ₹ 10000 order
- ₹1000 for more than ₹10000 order
Refund of Payment
Once we have the received the returned shipment and your return has been processed, your refund amount will be processed immediately. However, kindly note that some banks take from 7 days to 21 days to complete the refund process.
The payment would be refunded to the Original Mode of Payment.
